RİVAMED aspires to take the lead in the realm of medical and hemodialysis water treatment systems, adhering to medical quality management system standards and harnessing modern information and technology opportunities.
"OUR QUALITY POLICY: A CUSTOMER-CENTRIC JOURNEY TO EXCELLENCE" RİVAMED is swiftly making strides on the global stage of medical water purification systems, shaping the future through innovative practices. We operate under the ethos of continual enhancement, merging our dedication to quality management systems with contemporary knowledge and technology, bolstered by our dedicated workforce who share similar convictions.
CUSTOMER SATISFACTION AND CONFIDENCE: Our success foundation rests on customer satisfaction and trust. We structure all our processes on an open, fair, and secure platform that incorporates customer suggestions, requests, and grievances. At the nucleus of our quality policy is the aspiration to instill the highest levels of satisfaction and trust across all customer segments. Through our inventive approach, we furnish customers with reliable and personalized solutions, presenting new innovations comprehensively. We commit to being responsive to customer feedback, meeting their needs, and exceeding expectations.
CONTINUOUS ADVANCEMENT AND INNOVATION: We embrace the doctrine of perpetual improvement to achieve and sustain excellence. To elevate customer satisfaction and quality standards, we engage the participation of both internal and external stakeholders, concentrating on our defined quality goals and objectives. Adhering to legal regulations and customer requirements, we manage all processes, from production to services, employing the most contemporary and effective methods. At the core of our quality policy is the determination to establish the highest levels of satisfaction and trust across all customer segments. Prioritizing customer needs and expectations, transparently managing processes with our expertise in project planning and technical sales, we offer innovative solutions by presenting new innovations thoroughly.
GLOBAL INFLUENCE AND RESOURCE EFFICIENCY: In every global market juncture, we aim to ensure the highest quality customer satisfaction and trust by utilizing resources efficiently. Through innovation leadership and our quality management system, we contribute to a sustainable future by maintaining savings and efficiency in the field of medical water purification.
COLLABORATION AND TRANSPARENCY: Collaboration and transparency with all internal and external stakeholders are foundational values for us. We consolidate customer suggestions and feedback in a singular source, objectively, impartially, and confidentially evaluating these records. Encouraging participation at every stage through open communication, we ensure our quality processes yield optimal results. Prioritizing customer needs and expectations, transparently managing processes with our expertise in project planning and technical sales, we commit to responding to feedback sensitively.
LEGAL COMPLIANCE AND ENVIRONMENTAL AWARENESS: Our services and products are meticulously designed and executed to fully comply with existing medical and administrative regulations. Additionally, we highly regard environmental sensitivity and contribute to preserving natural resources by embracing eco-friendly technologies.
QUALITY MANAGEMENT SYSTEM AND DEDICATION TO IMPROVEMENT: We perceive the quality management system not merely as a requirement but as a commitment. Encouraging our employees to embrace the philosophy of continuous improvement, we foster collaboration and communication. By implementing and strengthening the quality management system, we uphold customer satisfaction and trust at the pinnacle at all stages.
At RİVAMED, on our pursuit of excellence, customer satisfaction takes center stage, propelling us with a commitment to continuously enhance our quality management system. With the objective of providing the finest service to our customers, we elevate our quality to shape the future. In essence, our quality policy orbits around customer satisfaction, innovation, technology dedication, and continual improvement. Integrating innovation and quality standards, we steadfastly progress to provide assurance and future-oriented solutions in the realm of medical and industrial water purification systems. With the intent of delivering optimal service and contributing to a sustainable world, we enhance our quality day by day. We look forward to collaboratively building a cleaner, healthier, and more sustainable future in the field of medical-hemodialysis water treatment.